Question 1

How does the process work?

Accepted Answer

You submit a detailed vehicle request. We search the U.S. market, present suitable vehicles with photos, video and available history, coordinate inspection, and only proceed to purchase after your explicit approval. We then handle purchase, U.S. transport, export, ocean freight and European import coordination.

Question 2

Can you find any vehicle?

Accepted Answer

We can work on any vehicle that can be lawfully purchased in the United States and lawfully exported and imported into your destination country. Availability is never guaranteed for a specific configuration.

Question 3

Can you find European cars cheaper than in Europe?

Accepted Answer

Yes. The United States is one of the world's largest automotive markets, and European brands often compete there on price through lower MSRPs, dealer incentives and a much larger pre-owned pool. We regularly source BMW, Mercedes-Benz, Audi, Porsche, Volkswagen, Volvo and other European vehicles that can deliver meaningful savings compared to local European pricing — even after transport, import duties and taxes. We will review each request individually and tell you honestly when the numbers do not work.

Question 4

Can I request a very specific configuration?

Accepted Answer

Yes. That is the core of our service. The more precise your specification — trim, colour combination, packages, mileage ceiling — the more targeted our search.

Question 5

Can you buy from dealerships?

Accepted Answer

We work with sources appropriate to each request. Available sources are confirmed per request rather than promised in advance.

Question 6

Can you source auction vehicles?

Accepted Answer

Auction sourcing may be available depending on the vehicle, location and your preferences. This is confirmed as part of your individual request.

Question 7

Do you inspect vehicles?

Accepted Answer

Yes. We coordinate physical and mechanical due diligence before purchase. The exact scope varies by vehicle and location and is disclosed to you in advance.

Question 8

Can I see the vehicle before purchasing?

Accepted Answer

Yes. You receive photos, available specifications and history information, and video verification before you approve the purchase.

Question 9

Do I receive a video?

Accepted Answer

Yes. Current visual verification of the selected vehicle is provided before approval.

Question 10

When is the 50% initial payment required?

Accepted Answer

After a specific vehicle is located, reviewed and approved by you, and the applicable order agreement is accepted. Exact terms are governed by your signed agreement and invoice.

Question 11

When is the remaining balance due?

Accepted Answer

According to the agreed order terms, before finalising delivery. Your invoice and order agreement control the exact schedule.

Question 12

How long does sourcing take?

Accepted Answer

It depends entirely on how specific your request is and current U.S. market availability. Common configurations may be found quickly; rare builds can take considerably longer.

Question 13

How long does shipping take?

Accepted Answer

Ocean transit times vary by route, service and season, and sailing schedules can change. We provide current estimates per shipment rather than fixed promises.

Question 14

Can you deliver anywhere in Europe?

Accepted Answer

We coordinate delivery to supported European destinations. Some destinations may have additional requirements or limitations, which we confirm before you commit.

Question 15

Can you import into Bosnia and Herzegovina?

Accepted Answer

Bosnia and Herzegovina is a supported destination. Duties, taxes, homologation and registration requirements are set by local authorities and confirmed per vehicle.

Question 16

Can you import into Croatia?

Accepted Answer

Croatia is a supported EU destination. Customs duty, VAT and homologation requirements apply and are confirmed per vehicle.

Question 17

Can you import into Slovenia?

Accepted Answer

Slovenia is a supported EU destination. Import duties, VAT and registration requirements are confirmed per vehicle.

Question 18

Can you import into Germany?

Accepted Answer

Germany is a supported EU destination. German registration requires compliance with applicable technical inspection and homologation rules, which vary by vehicle.

Question 19

Can you import into Serbia?

Accepted Answer

Serbia is a supported destination. Local duties, taxes and eligibility rules apply and are confirmed per vehicle.

Question 20

Can you import into Switzerland?

Accepted Answer

Switzerland is a supported destination with its own customs and technical approval requirements, confirmed per vehicle.

Question 21

How are customs duties calculated?

Accepted Answer

Duties are calculated by the destination country's authorities, typically based on declared value, freight, insurance and vehicle classification. We provide estimates only.

Question 22

Are taxes included?

Accepted Answer

Taxes and duties are shown as estimates in your cost breakdown and are payable according to the rules of the destination country. They are not final until formally assessed.

Question 23

Can American vehicles be registered in Europe?

Accepted Answer

Many can, but not all. Registration and homologation requirements vary by country and vehicle. We never guarantee that a specific U.S.-specification vehicle can be registered in a specific country.

Question 24

What happens if you can't find my exact vehicle?

Accepted Answer

We tell you honestly, and propose the closest realistic alternatives. You are never obliged to accept a vehicle you did not ask for.

Question 25

Can I reject a vehicle you find?

Accepted Answer

Yes. No purchase is initiated without your explicit approval of that specific vehicle.

Question 26

Can you source new vehicles?

Accepted Answer

Yes, subject to availability and export eligibility.

Question 27

Can you source used vehicles?

Accepted Answer

Yes. Used vehicles make up the majority of requests.

Question 28

Can you source classic vehicles?

Accepted Answer

Yes. Classic vehicles may have different inspection, shipping and import considerations, which we explain per vehicle.

Question 29

Can you source pickup trucks?

Accepted Answer

Yes. Full-size U.S. pickups are among the most requested vehicles.

Question 30

Can you source commercial vehicles?

Accepted Answer

Yes, where lawful purchase, export and import are possible for your destination.

Question 31

What happens if the vehicle is damaged during shipping?

Accepted Answer

Shipments are handled with applicable transport documentation and insurance arrangements confirmed as part of your order. Claims follow the terms of the applicable insurance and carrier contract.

Question 32

Can I track my vehicle?

Accepted Answer

Order tracking is being rolled out. Where enabled, we can issue you a private tracking link showing the current stage of your import.

Frequently asked questions

You choose the car. We handle the journey.